Service You Can Rely on for the Long Term

We place great emphasis on providing our customers with stable, fast and professional service support alongside every machine they purchase. Our goal is to ensure that your equipment operates safely, reliably and at maximum efficiency throughout its service life.

Reliable Support, Fast Response

Purchasing a machine is not the end of our cooperation—it is where it truly begins. Our highly qualified factory-trained service engineers assist with machine installation, process optimisation, operator training, basic maintenance guidance and professional spare parts installation. Our objective is to ensure that your machine delivers maximum performance from day one.

Installation and Operator Training

We carry out machine installation at the customer's premises, adapting the commissioning process to the local operating conditions. Our specialists provide comprehensive operator training for safe and efficient machine operation and, if required, offer additional training sessions. Software training is available online, on-site at your facility or at our office, depending on your preference.

Preventive Maintenance and Periodic Inspections

To ensure safe operation and maximum machine lifetime, we offer scheduled inspections. During these visits, our specialists assess the condition of the machine and recommend preventive maintenance or planned repairs, helping to avoid unexpected downtime. Annual and semi-annual maintenance programmes are available upon request.

Warranty and After-Warranty Service

The machines we supply are generally covered by a one-year manufacturer's warranty. For certain technologies, extended warranty options are also available, and our colleagues will be pleased to provide detailed information. Our support does not end when the warranty expires—we continue to provide repairs and maintenance to ensure your investment remains reliable and productive for many years.

Fixed-Fee Service Agreements

We also offer fixed-fee service contracts following an initial machine condition assessment. We recommend concluding a service agreement after the warranty period has expired. Please note that this service cannot be provided for machines that have not undergone manufacturer-approved inspection or maintenance for several years.

Fast Spare Parts Supply

Our spare parts logistics are designed to minimise delivery times. Ordered spare parts are shipped by express courier, while we also maintain a comprehensive local stock of frequently required components, ensuring rapid replacement of critical parts.

Technical Consulting

Our experienced woodworking engineers and CNC application specialists are always available to provide professional advice. We offer technical support covering woodworking technologies, CNC machining, production optimisation and tooling, ensuring your machinery integrates perfectly into your manufacturing processes.

Remote Support

We understand that every minute of production counts. Service requests are handled with priority, and we strive to respond as quickly as possible. Many minor issues can be resolved immediately by telephone or through remote diagnostics, minimising machine downtime. Our technical specialists are always ready to provide fast and effective assistance.

Service Request

Service and Technical Support
E-mail support@kdtmac.hu
Phone +36 30 530 9463

To ensure the fastest possible response, please provide the machine model, serial number, your contact details, a brief description of the issue, and, if possible, attach photos or a video of the fault.